Prompt says Blocked
Change the site permission beside the address bar and reload the page.
Setup guide
Browser permissions can fail for several different reasons. Start with the quickest checks, then use the device-specific path that matches your setup.
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Quick diagnosis
Check the simple causes before changing settings
A blank preview does not always mean a broken camera. Another application may be using it, the wrong device may be selected, or the browser may be waiting for an operating-system permission.
If audio works but video does not, troubleshoot the camera alone. If neither works, check browser site permissions and the operating system. Make one change at a time, reload the page, and test again; this makes the actual cause easier to identify.
- Close other video-call and camera applications
- Reload the page and look for a permission icon near the address bar
- Confirm the correct camera and microphone in the product selector
- Remove a physical lens cover and check the device privacy switch
- Try the current version of Chrome, Safari or Edge rather than an in-app browser
Desktop browsers01 02 03
Chrome and Edge: reset permission from the address bar
On Chrome or Edge, open Nanacam and select the site-controls icon beside the web address. Find Camera and Microphone, change each to Allow, then reload. If more than one camera is connected, select the intended device in browser settings or the page setup screen.
On Windows, browser permission can still be blocked at system level. Open Settings, go to Privacy & security, then Camera or Microphone, and allow desktop applications to access the device. On macOS, open System Settings, Privacy & Security, then Camera or Microphone and enable access for the browser. Restart the browser after changing an operating-system permission.
Device is missing
Close other apps, reconnect the camera, and review operating-system privacy settings.
Wrong camera opens
Choose a different input in the browser or product device selector.
Phones and tablets
Safari on iPhone and Chrome on Android
On iPhone or iPad, open Nanacam in Safari, tap the page settings control in the address bar, open Website Settings, and set Camera and Microphone to Allow or Ask. If access remains blocked, review Safari permissions in the iOS Settings app and reopen Safari.
On Android Chrome, tap the controls beside the address, open Permissions, and allow Camera and Microphone. You can also open Android Settings, Apps, Chrome, Permissions, then allow the relevant device access. Manufacturer menus vary slightly, but the permission names are usually the same.
Avoid opening a video chat inside a social-media or messaging app’s embedded browser. These browsers sometimes omit full camera support. Use the menu to open the link in Safari or Chrome instead.
Separate hardware from permission
Test the camera safely before assuming the website is responsible
Open the device’s built-in camera application or another application you are authorized to use. If the camera fails everywhere, restart the device and check for a physical privacy shutter, hardware switch, disconnected cable or operating-system update. A website cannot repair a device the operating system does not detect.
If the built-in camera works but every browser fails, review system privacy settings for the browser itself. If one browser works and another fails, compare site permission, extension and version settings. If only Nanacam fails, capture the visible error and send device, system and browser details to support.
Avoid online “camera test” pages you do not trust, because granting another site permission expands exposure without necessarily improving the diagnosis. The browser’s own preview, operating-system camera app and official vendor help are sufficient for the first checks.
- Camera fails everywhere: inspect device and operating system
- Camera works outside browsers: inspect browser system permission
- One browser fails: inspect that browser’s site settings and extensions
- Only one site fails: record the non-sensitive symptom for support
Privacy check
Allowing access does not remove your choices
Camera permission lets the site request a video stream while you use the feature; it does not mean you should show everything around you. Review the preview, keep identifying information out of frame and use headphones when nearby people should not hear the conversation.
When you finish, close the chat tab. If you prefer, revoke access from the same browser site settings. Browser makers maintain their own current instructions, so consult the official support page for your browser when menus differ after an update.
Clear answers
Helpful answers
The browser has its own site and operating-system permissions. Another app can also hold the camera. Close that app, check browser permissions, and reload Nanacam.
Your pace, your conversation
Try video chat when ready →Test the preview, then say hello
Once video and audio work, take one last privacy check and enter the conversation when you feel ready.